Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, company name
• Communication Data: Conversation transcripts, SMS messages, chat logs
• Support Requests: Information you provide when contacting our support team

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Features used, call duration, message counts, login times
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, performance metrics
• Cookies: Session identifiers, preferences, analytics data

1.3 Information from Third Parties

We may receive information from third-party services you connect to our platform, such as CRM systems, calendar applications, or other business tools.

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Data Used
Provide and maintain the Service	Account info, communication data
Improve our AI models	Anonymized usage patterns
Send service notifications	Email, phone number
Provide customer support	Account info, usage data
Ensure security and prevent fraud	Device info, log data
Comply with legal obligations	All relevant data as required

3. Data Sharing and Disclosure

We may disclose your information only in the following limited circumstances:

3.1 Legal Requirements and Investigations

We may disclose your information when required by law, regulation, legal process, or governmental request. Additionally, we reserve the right to disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws or respond to valid legal processes
• Protect the rights, property, or safety of Talky AI, our users, or the public
• Investigate suspected violations of our Terms of Service
• Detect, prevent, or address fraud, spam, abuse, or illegal activity
• Cooperate with law enforcement agencies in investigations

By using our Service, you acknowledge that Talky AI may share your account information, usage data, and communication records with legal entities and law enforcement authorities when investigating suspected abuse, spam, fraud, or other violations.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

3.3 With Your Consent

We may share information with third parties only when you give us explicit consent to do so.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: Enterprise-grade cloud security with SOC 2 compliant providers
• Monitoring: 24/7 security monitoring and incident response
• Audits: Regular security assessments and penetration testing

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active, plus 30 days after deletion
• Communication Data: Transcripts retained according to your subscription settings (default: 90 days)
• Log Data: Retained for 12 months for security and troubleshooting

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at talky@thescaledup.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve the Service
• Provide personalized experiences

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Service.

Types of Cookies We Use:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection frameworks

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation. Our legal bases for processing include:

• Performance of a contract (providing the Service)
• Legitimate interests (improving our services, security)
• Compliance with legal obligations
• Your consent (where specifically requested)

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: talky@thescaledup.com
• Website: https://talky-ai.com